We reserve the right not to issue a refund or exchange if you do not follow this policy. The return package should include the receipt of merchandise. We recommend that you send your parcel by registered post and retain proof of posting. We cannot be held responsible for orders lost in transit. Please note: Incorrect returns with extra costs like custom duties and sales taxes will be charged. Please mark your package clearly as 'returned goods' to avoid delays and extra costs at customs! Please enclose a copy of your order confirmation. Send the item(s) back within 14 days of receipt of your order. We do not give refunds on gift voucher purchases, you will receive a new gift voucher instead. We will not accept returns on lingerie that has been worn or is returned in a soiled condition. Please ensure that briefs are tried on over your own lingerie or with a panty liner. Please take note of this when opening your purchase. Items that have tags or other protective strips removed will not be refunded. After 14 days it is no longer possible to return the item and it will prevent us from processing any refunds or exchanges. Shipping costs for the returns are for you.Īll items must be returned in their original condition and packaging. Returns are possible if you send it back within 14 days after the delivery date. But sometimes you need to return or exchange an item.
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